Organisational implementation
We have the skills to help our customers gain full benifits realisation from their solutions by focusing on system education, process optimising and Change Management.
How IT is used is crucial to the outcome it will create for the organisation that it is implemented in. It goes without saying that organisational implementation should be naturally integrated into every part of the IT-project.
We plan and perform the implementation with deep roots in the technical solution, project plan, organisation and method. The implementation is conducted by consultants who have a great technical understanding and who share the same methods, goals and values as the rest of the project team.
The implementation ensures that the new IT-solution not only works and is ready for use, but also that the users and organisation are ready to use the new solution in the way which provides the best business value.
| Focus areas |
Goals | Examples of delivered solutions |
|---|---|---|
| Profit realisation | Specific, realistic, achievable goals for the organisational implementation – guaranteed follow-up Create synergy between the project and other relevant development initiatives in the organisation Handling of risks from the world at large. |
Goals and progress follow-up Activity plan to ensure synergy from other development initiatives Risk log and risk management with a focus on risk from outside forces. |
| Education and help texts | Ensure users have the skills in commissioning Offer help built into the solution, easily accessible and easily understood for the relevant user groups |
Education plan Study material Training of users, super users, administrators, management, etc. E-learning modules, User and administrator guidelines Unique easy-to-read help texts built into the system Instructional videos |
Process optimising and change management |
Adjust tasks and processes in relation to the opportunities that the new IT solution provides (higher productivity, better case management, increased customer satisfaction) Create motivation and confidence around the deployment of the new solution Ensure strong management support for the solution and a personal commitment to a successful deployment |
End-to-end process analysation (as-is and to-be) Communication plan Communication products (Slides, intranet texts, key-notes etc.) |
Rollout organisation |
Support organisation for users around, and after, go-live Create a space for collection of input from users about the new solution after the first period |
Facilitation of a super user network Super user role description Mechanical feedback to input from the "first time" |