Netcompany delivered various tools such as an online guided-selling platform, self-service kiosks, and back-office CRM modules for the retail channel for Vodafone Greece, all based on an ecosystem of digital tools: “One Platform for Web”.
“One Platform” is a large initiative of Vodafone Group to introduce all-in-one platforms and tools unifying its BSS ecosystem that will support the operations in the group with online and retail channels. The platforms provide to all Vodafone Local Markets globally tools such as tablet apps for Agents, Web and Mobile apps for consumers, and self-service kiosks that enhance clients’ in-store experience, personnel productivity and reduce operating expenses.
Now, no matter if a customer tries to access Vodafone through a physical kiosk or via a website, Vodafone One Platform Web is the solution that presents itself. The universal access point smoothes the customer experience and gives Vodafone a much better overview of the customer journey and behavior.
»Now, it’s much easier for employees to help customers because they have easy access to the entire customer journey,« Alexandros Manos says.