Delivery of a corporate customer engagement platform and a core insurance platform improving customer experience and internal workflow efficiency

It is in Topdanmark’s DNA to be a responsible and major player in society. But in order to retain that role in an increasingly digital world, the insurance and pension company needed to go through a transformation. Together with Topdanmark, Netcompany is delivering platforms that will enable the organization to realize its customer-centric strategy and generate continued growth in an ever more digital future.

As a major pension provider and the second largest insurance company in Denmark, Topdanmark safeguards livelihoods and property for over 500,000 households and more than 100,000 corporate clients.

Netcompany is supporting Topdanmark on a strategic level to design new customer engagement and core insurance platforms that will enable the company to continue as an efficient growth business. Currently in the first delivery phase, the platforms will optimize workflows, improving the daily work for approximately 50% of Topdanmark’s employees, while greatly enhancing the service and user experience for its customers.

We have tailored the agile delivery model to fit Topdanmark’s ‘Nytland’ strategy and are in the process of developing a brand-new customer engagement platform including pipeline management, based on standard components, that will provide end-to-end support for Topdanmark’s agricultural businesses.

Much more will follow in the years to come to ensure Topdanmark’s technology infrastructure remains customer centric and ‘digital first’. Thanks to our deep knowhow and philosophy of ‘IT people leading IT people’, these projects are running according to plan – with continuous on-time delivery.
 
Results

  • A new system platform supporting the business end-to-end based on leading standard platforms
  • New company wide customer engagement platform including Pipeline Management
  • The foundation for a corporate-wide non-life core insurance platform
  • Business transformation to mobilize leaders and employees to drive change throughout the program - before, during, and after deliveries

Thomas Demant

Partner