Global rollout of a new cloud-based CRM solution optimising sales, quoting, customer service, marketing, and more.

Netcompany has assisted DSV in the implementation of a complete global CRM solution that supports the sales processes from A-Z. DSV is a world-leading supplier of transport and logistics. DSV’s 60,000 employees — in more than 90 countries — help to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. 

Quoting and price calculation is a central part of the daily business at DSV, with thousands of quotes being calculated each day. 

The existing quote platform had several issues in relation to performance, customer experience, expensive storage and licenses. Together, these issues resulted in high operational costs and a high degree of customisation that failed to scale globally.

A new quote tool has been developed as part of the project to overcome these issues. The tool is integrated seamlessly into the CRM’s sales processes, creating a  smoother experience for the DSV sales team and increasing their ability to perform excellent customer service.

Results

  • A global CRM platform based on Microsoft Dynamics 365 CE supporting and streamlining the sales processes in DSV Road.
  • New scalable, user friendly, and high performing quote and price calculation tool built as a service. It can be used from all digital and sales channels without imposing new license costs.
  • The CRM platform and quote tool supports the business needs and with low operational cost compared to the existing platform. This has resulted in a solid business case and a fast ROI.

 

 

Thomas Cordth

Partner, Private sector