Professional processing systematized in Teknisk Landsforbund
Teknisk Landsforbund wanted a new ESDH-system that could support the professional processes granted to members and also support the workflows that are carried across unions and local departments. The system also needed to be future-proof and designed archive documents and cases for a not-yet-chosen union and unemployment fund system.
For years, Teknisk Landsforbund had used GetOrganized as the underlying document archive under the existing unemployment fund system (Winnie). The new and expanded implementation of GetOrganized should therefore embrace and be used to a large extent towards the member services that Teknisk Landsforbund provide their members.
Through implementation workshops, the solution landed around a structure that accommodates the member- and employer-oriented cases with master data integration to the existing member master data registry (Winnie). Thereon, a structure was established to handle administrative matters (non-member directed) in the solution.
The solution was designed around department queues for case distribution between unions and local departments, and Teknisk Landsforbund was put in a position to design templates and workflows through GetOrganized's process motor, so the workflows could be standardised around the standard templates and processes that Teknisk Landsforbund could define themselves.
The implementation process was designed around several configuration blocks and the interposed education sessions, which made Teknisk Landsforbund capable of making the right choices for a good organisational fit.
With Netcompany’s solution – what Teknisk Landsforbund calls GeOrg – Teknisk Landsforbund has said, in their own words:” We have gotten a really good IT-platform for our daily professional processes. It is possible for us to work together on the same material across geographical locations and the ability for everyone to it saves a lot of time. We have gotten a much more information registered, which of course takes longer than when we did not register, but which eventually will mean that members experience better service. At the same time, employees develop more competency because more knowledge is shared".