Senior Change Analyst

Company Description

Netcompany is one of the fastest growing and most successful IT services companies in Europe. We are true leaders in digitalisation and are proud to build, implement and support innovative IT solutions for some of the most exciting and prestigious organizations in the world. Our vision is to be the leading digital challenger in Europe, pioneering the next generation of IT consulting, with a strong focus on providing customers true value and delivery certainty. 

We operate in both the public and private sector and our services range from application development and cloud migration through to programme delivery and service operations. Our team consists of true thought leaders who drive business transformation through innovative use of technologies such as predictive data analytics and cognitive computing. We have highly skilled and motivated technologists globally, who are involved in the delivery of some of the most secure, complex, and nationally important technology programmes.

Job Description

Our Service Management Practice delivers infrastructure support services to a number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the opportunity for significant recognition, exposure to the latest services and technologies and career development, across multiple business areas.

Our Senior Change Analysts are typically responsible for the facilitation and governance of the Change Management processes, including the analysis, QA and management of change requests within the Service Management toolsets.

The team is consistently looking to review and evolve current ways of working, this is a great opportunity to contribute and help drive change in the way the function operates, ensuring best practice processes are adopted and service management tooling fits the teams' requirements.

The role is primarily Leeds based however our Senior Change Analysts are expected to work at our client locations as and when required.

Key responsibilities

  • Effectively manage the end-to-end change lifecycle and identify and document continual improvements.
  • Act as the central point for change submissions and day to day management of change requests.
  • Arrange, chair, record and distribute change details and minutes from the weekly Technical Review, Change Advisory Board (CAB) and Emergency CAB meetings.
  • Identification and allocation of relevant change approvals.
  • Conducting & verifying post implementation reviews, investigating issues arising out of change implementation.
  • Reporting of change to both internal and customer management teams.
  • Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes.
  • Participate in internal & customer end-to-end user groups to improve the efficiency of future deliveries and business processes.
  • The Change Analyst will drive continuous improvements to the quality and efficiency of the change management process.
  • Ensure operational teams adhere to our quality standards within the IT Service Management toolsets.
  • Production of customer communication for system changes.
  • Comprehensive daily, weekly and monthly reporting for Change Management.
  • Documentation and ownership of the Change Management processes.
  • Key Stakeholder management and collaborative working with clients and suppliers.
  • Supplier engagement/management within a SIAM environment including liaison with other Netcompany business units and support services.
  • Support the Service Improvement in transitioning IT Services to an ITIL 4 compliant and ISO20000 accredited service.
  • Provide Input into the monthly reporting pack for Change Management

Qualifications

  • Previous Change Management experience in an Enterprise environment.
  • The candidate must be delivery focused with a positive ‘can do’ attitude.
  • Self-motivation, flexibility, initiative and integrity are required to ensure that our clients and the Netcompany management have a high degree of confidence in the candidate’s ability to efficiently deliver within the role with minimal intervention.
  • During business-as-usual periods the candidate will be expected to actively initiate and pursue service improvement tasks. 
  • The candidate must have experience of differing support models and be able to appraise these against a set of SLAs/KPIs.
  • Good oral and written communication skills are essential to ensure all parties associated with the service maintain a clear understanding of the status of the service and associated tasks at all times.
  • Be able to produce clear and concise written reports and information.
  • Experience of working in a multi-provider environment would be advantageous.
  • Strong attention to detail and the ability to maintain effective control over many tasks in parallel.
  • ITIL Foundation level certification is highly desirable.
  • Excellent understanding of Service Management practices.
  • Experienced working in a fast-paced, multi-supplier, ITIL aligned environment and demonstrate a passion for Customer Service and Continual Service Improvement.
  • Proficient use of ticketing toolsets including ServiceNow for effective Change Management.
  • BPSS or eligible for clearance.

Additional Information

Netcompany has existed in the UK since the acquisition of the very successful IT company, Hunter Macdonald in October 2017. Netcompany is one of Northern Europe’s most successful IT Companies, with offices in Denmark, Norway and Poland, Holland, UK and Vietnam.

We are an entrepreneurial company and we’re looking for people who are excited by the challenge of doing things differently. Our culture builds on low bureaucracy with a strong focus on high agility and flexibility.

At Netcompany we believe that a diverse and inclusive workplace is central to our success, which is why all qualified candidates are invited to apply regardless of gender, sexual orientation, disability, age, religion and belief, ethnic background, nationality, gender identity or culture. We are committed to live out a culture where we provide equal opportunities for all.

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Vestiging
United Kingdom
Solliciteren

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