Service Delivery Manager
- Extensive background in Supplier Management.
- Experience of working with multiple suppliers in an ITIL V3 environment.
- Pro-active approach to Service Improvement.
- Demonstrable experience of running supplier reviews.
- Experience of presenting service performance reports to customer.
- Define and improve upon processes for gathering, storing, reporting, and sharing data and reporting/analytics on ITSM processes.
- Will have a solid background in producing reports using various reporting tools.
- Working with suppliers to deliver the required outcomes.
- Experience of Service level, measurement and performance management.
- Experience of collating and presenting reporting data from multiple suppliers.
- Excellent presentation skills.
- Documentation and overall ownership of the Service Reporting pack.
- Experience of Capacity Management
- Experience of CSI
1) Supplier Management.
2) Report production/Analysis.
4) Presentation skills
Netcompany has existed in the UK since the acquisition of the very successful IT company, Hunter Macdonald in October 2017. Netcompany is one of Northern Europe’s most successful IT Companies, with offices in Denmark, Norway and Poland, Holland, UK and Vietnam.
Globally Netcompany employs more than 2300 of the most skilled IT Consultants and Developers. Despite the size we are an entrepreneurial company and we’re looking for people who are excited by the challenge of doing things differently. Our culture builds on low bureaucracy with a strong focus on high agility and flexibility.
Please be aware, that this role may be subject to basic security checks which may include a basic criminal records check.