Teknisk Landsforbund

Professional processing systematized in Teknisk Landsforbund

How is professional processing and member services best supported in a small organisation with limited funds?

Challenge

Teknisk Landsforbund (The Danish Association of Professional Technicians) wanted a new document management system that could support the professional processes granted to members and also support the workflows that are carried across unions and local departments. The system also needed to be future-proof and designed archive documents and cases for a not-yet-chosen union and unemployment fund system.

 

Solution

Through implementation workshops, the solution landed around a structure that accommodates the member- and employer-oriented cases with master data integration to the existing member master data registry (Winnie). Thereon, a structure was established to handle administrative matters (non-member directed) in the solution.

The solution was designed around department queues for case distribution between unions and local departments, and Teknisk Landsforbund was put in a position to design templates and workflows through GetOrganized's process motor, so the workflows could be standardised around the standard templates and processes that Teknisk Landsforbund could define themselves.

The implementation process was designed around several configuration blocks and the interposed education sessions, which made Teknisk Landsforbund capable of making the right choices for a good organisational fit.

 

Result

With Netcompany’s solution – called GeOrg at Teknisk Landsforbund – the client has, in their own words, ”gotten a really good IT-platform for our daily professional processes. It is possible for us to work together on the same material across geographical locations, and the ability for everyone to access everything saves us a lot of time. We have experienced a much higher rate of information registering, and this, of course, takes up more time than when we did not register, but in the end this results in our members receiving better service. At the same time, employees develop more competency because more knowledge is shared". 

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Michael Ekegren Christensen

Partner