Case study

It is easy to order from a webshop. A new return solution increases costumer service when sending it back.

The dramatic increase in e-commerce has also increased the number of returns. For PostNord, this is an ever-growing line of business, requiring seamless and smooth logistics. PostNord joined forces with Netcompany to develop a new, modern and future-oriented return solution.

Further to this, Netcompany is currently digitalising the full customer journey, including integration across ordering, checkout, warehousing, transport and payments. This will ensure an omni-channel solution to provide a simpler, better and more flexible online shopping experience for the customers.

Results

• Better customer service through full transparency on ordering and logistics
• Actionable data – automated alerts on newly arrived goods and delivery times
• Cross-organisational alignment due to accessible user-friendly reports and overviews
• Scalable and modular IT solution – modern and future-oriented architecture
• Increased user satisfaction due to advanced functionality