Commissioning and training
We have the skills to help our customers gain full profit realisation by focusing on education, process optimising and Change Management.
Whether and how IT is used is crucial to the importance IT will have for the organisation that it is implemented in. It goes without saying that organisational implementation should be naturally integrated into every part of the IT-project.
We plan and perform the implementation with deep roots in the technical solution, project plan, organisation and method. The implementation is conducted by consultants who have a great technical understanding and who share the same methods, goals and values as the rest of the project team.
The implementation ensures that the new IT-solution not only works and is ready for use, but also that the users and organisation are ready to use the new solution in the way which provides the best business value.
||Goals||Examples of solutions
|Profit realisation||Specific, realistic, achievable goals for the organisational implementation – guaranteed follow-up
Create synergy between the project and other relevant development initiatives in the organisation
Handling of risks from the world at large.
|Goals and progress follow-up
Activity plan to ensure synergy from other development initiatives
Risk log and risk management with a focus on risk from outside forces.
|Education and help texts||Ensure users have the skills in commissioning
Offer help built into the solution, easily accessible and easily understood for the relevant user groups
Training of users, super users, administrators, management, etc.
User and administrator guidelines
Unique easy-to-read help texts built into the system
Process optimising and change management
|Adjust tasks and processes in relation to the opportunities that the new IT solution provides (higher productivity, better case management, increased customer satisfaction)
Create motivation and confidence around the deployment of the new solution
Ensure strong management support for the solution and a personal commitment to a successful deployment
|End-to-end process analysation (as-is and to-be)
Communication products (Slides, intranet texts, key-notes etc.)
|Support organisation for users around, and after, go-live
Create a space for collection of input from users about the new solution after the first period
|Facilitation of a super user network
Super user role description
Mechanical feedback to input from the "first time"