Social benefits provide the foundation of a modern welfare state. It is important to have legacy-free and secure solutions in place to pay the correct benefits to the correct people in a timely manner, whilst also preventing fraud.

Citizens deserve easy-to-access public services. We can achieve this by building cohesive platforms that allow smooth communication with bodies such as the municipality, health providers, the police and HMRC.

Easy access to grant funds, and flexible grant management, requires modern solutions that support the entire case management process.

Effective and lawful debt collection and rebate delivery is vital for any government and its citizens wishing to sustain a modern welfare society.

A public sector that’s digital-first requires an efficient framework and access to basic data regarding people, buildings and businesses for example.

Effective digital case management is key for public sector modernisation. It is not only about digitisation of manual workflows — it is about innovating processes and working smarter, too.

New concepts around "Rules as Code (RaC)” will change one of the government’s core functions: legislating. The digital platforms of modern governments must support flexible implementation and adaptation of these rules.

Intuitive reporting and filing solutions ease the burden on citizens and businesses. The user experience of updating and posting government-required information, such as self-assessment tax returns, doesn’t need to be confusing.

A digital infrastructure is what ties digitised public services together. It is essential to have cross-sector infrastructural components that can be used across all systems and authorities/citizens.

The use of business intelligence / AI can strengthen the public sector in a wide range of areas — ensuring the correct decisions are being made, fraud is being prevented and public spending is correctly prioritised.

Our goal should be to issue certificates and permits safely and efficiently for citizens and businesses. This includes driving licences, registration certificates and passports — but also new, high-demand health certificates, such as vaccine passports.

The public sector’s internal support systems are essential in achieving powerful and intuitive workflows. This requires modern and coherent solutions within areas such as case management, finance, HR and payroll.