Energy and utilities
Our utilities customers have had great success in the last few years with the introduction of CRM. The solutions have been characterised by:
- Focus on customers instead of address / installation.
- High degree of automation / self-service. e.g. contracts or moving.
- Close integration to relevant part systems. e.g. billing, web, online marketing.
- Case handling efficiency in customer service / call centers.
- Customer servicing with a diversified product range.
Currently, we help many of our clients with the transition to a new wholesale model, to help them stay competitive.
Within waste management, we have a turnkey solution, currently used by three municipalities in Denmark based on Microsoft Dynamics CRM. The solution handles all aspects of waste management, from contract management, to emptying and finally, billing.