Energy and utilities
Netcompany has helped many of the large energy-supply companies cope with industry changes and in becoming customer centric via integrated flexible solutions connecting sales, service, marketing, production and ERP, across departments and business areas.
Our utilities customers have had great success in the last few years with the introduction of CRM. The solutions have been characterised by:
- Focus on customers instead of address / installation.
- High degree of automation / self-service. e.g. contracts or moving.
- Close integration to relevant part systems. e.g. billing, web, online marketing.
- Case handling efficiency in customer service / call centers.
- Customer servicing with a diversified product range.
Currently, we help many of our clients with the transition to a new wholesale model, to help them stay competitive.
Within waste management, we have a turnkey solution, currently used by three municipalities in Denmark based on Microsoft Dynamics CRM. The solution handles all aspects of waste management, from contract management, to emptying and finally, billing.