A system well integrated with the business can enable real-time adjustments as well as strategic decision making based on long-term data collection.

One of the largest facilities management companies in the UK with over 3,000 mobile engineers, was looking for a tool to enable them to identify opportunities for increased operational efficiency in real time and to improve customer service.

Netcompany deployed a team to quickly understand the  requirements of all stakeholders from the mobile workforce  users to management and then the necessary integration of  the new system to existing business systems.

A working prototype was rapidly developed to prove the value of the new system. The final solution – a customised mobile application for their dedicated mobile workforce and a web application for management – enabled the organisation to significantly reduce waste and travel time for engineers as well as to improve customer experience. Netcompany’s focus on ease of use for the mobile application aided its rapid adoption by the mobile workforce.
 

Results

  • Developed a totally new mobile and web application
  • Reduced significant journey and time waste via data insight
  • Increased productivity and workforce engagement improved
  • Improved customer satisfaction

Ross McConachie

Partner