Infrastructure Architect - Contact/Service Centre Architecture

Company Description

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.

Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career

Job Description

Working alongside the Project Manager, to translate business objectives into a project scope, and subsequently defining technical requirements. Demonstrable experience in the production of technical design documentation, working within a multi-disciplined, multi-supplier environment, planning, and delivering quality results within agreed timescales.

Key Responsibilities

  • Experience of producing contact/service centre strategies and visions, covering multi-channel contact/service centres.
  • Inbound and outbound contact centre solutions covering telephony, social media channels, chat, web bots, etc.
  • Holistic service designs, which not only cover technology aspects, but which also address service support, management and maintenance needs, and service continuity.
  • Good knowledge of a broad range of technology solutions, within complex enterprises.
  • Experience across full project lifecycle, from initiation to decommissioning.
  • Ability to model current and target states, define migration methods and decompose these into low-level tasks, for assignment to engineering teams.
  • Understanding of business analysis methods and user-centric design
  • Liaison with business governance functions e.g. Senior Management, Security, Enterprise Architecture, Service Acceptance etc.
  • Experience working in a multi-vendor environment
  • Extensive experience across traditional and cloud architecture, including Network services across vendors, IDAM, Security and Monitoring and device management in an Agile manner.
  • Strong experience with working within and across development and delivery teams to establish platforms for applications
  • Strong experience of documentation creation and management.
  • Strong experience in cloud cost optimisation

Qualifications

  • Azure Architecture (Network, IaaS, PaaS)
  • AWS Architecture (Network, IaaS, PaaS)
  • Cloud contact centre solutions.

Desirable

  • Current SC Clearance, or willing to undergo clearance.

 

Additional Information

Netcompany has existed in the UK since the acquisition of the very successful IT company, Hunter Macdonald in October 2017. Netcompany is one of Northern Europe’s most successful IT Companies, with offices in Denmark, Norway and Poland, Holland, UK and Vietnam.

Globally Netcompany employs more than 2300 of the most skilled IT Consultants and Developers. Despite the size we are an entrepreneurial company and we’re looking for people who are excited by the challenge of doing things differently. Our culture builds on low bureaucracy with a strong focus on high agility and flexibility.

Please be aware, that this role may be subject to basic security checks which may include a basic criminal records check.

Arbejdssted
United Kingdom
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