IT Asset/Service Configuration Manager

Company Description

Netcompany is one of the fastest growing and most successful IT services companies in Europe. We are true leaders in digitalisation and are proud to build, implement and support innovative IT solutions for some of the most exciting and prestigious organizations in the world. Our vision is to be the leading digital challenger in Europe, pioneering the next generation of IT consulting, with a strong focus on providing customers true value and delivery certainty. 


We operate in both the public and private sector and our services range from application development and cloud migration through to programme delivery and service operations. Our team consists of true thought leaders who drive business transformation through innovative use of technologies such as predictive data analytics and cognitive computing. We have highly skilled and motivated technologists globally, who are involved in the delivery of some of the most secure, complex, and nationally important technology programmes.

Job Description

Our Service Management Practice at Netcompany delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the opportunity for significant recognition, skills and technology exposure with excellent career development and training across multiple business areas.

The role is primarily Leeds based however our IT Asset/Service Configuration Managers are expected to work at our client locations as and when required.

Knowledge/Abilities:

Our IT Asset/Service Configuration Managers are typically responsible for the ownership and maintenance of the entire Configuration & Asset Management operation and end-to-end operation of the Service Configuration Management process for one or more of our clients. The candidate will support the wider Infrastructure and Operations teams to ensure we maintain an accurate record of the IT assets in our estate within an ITIL® framework.

 

Key Responsibilities include:

  • Oversight of the entire IT Asset Management and Service Configuration Management lifecycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB);
  • Adherence to prescribed lifecycle process and procedures to ensure the registration, maintenance and control of the CMDB to ensure the integrity and accuracy of the data within.
  • Engaging with Delivery Groups and Service Owners to provide advice and guidance on the Service Configuration Management process and identify the Service Owners for new CI’s,.
  • Working to and defining a Service Configuration Management process, with associated Configuration Management tooling.
  • Managing operational IT service data using ServiceNow CMDB.
  • Implementation of discovery tools and reconciliation of data, ServiceNow Service Mapping and maintaining Service Models.
  • Contribution to Incident, Problem and Change Management processes and their use of CMDB data.
  • Managing the lifecycle of all business assets and developing, introducing, and implementing the ITAM framework ensuring repeatable, measurable, consistent processes for Asset Management
  • Conducting audit and compliance work, raising any data quality/completeness issues with Data Owners and Service Providers
  • Working with internal teams and 3rd parties to ensure we remain compliant to any licence requirements and within any hardware support
  • Communicating with non-technical stakeholders across the business in an efficient manner
  • Collect and manage configuration data in asset tracking database and ensure information is up-to-date, accurate, and auditable
  • Attending process review forums across all Service Towers to continually improve and drive the effectiveness of the process
  • Production and maintenance of Process and Procedure relating to ITAM/SCM and providing training where required to stakeholders as required.

Qualifications

Skills/Experience:

  • Working in a combined ITAM and Service Configuration Manager role within an ITIL based organisation.
  • Self-motivation, flexibility, initiative, and integrity to efficiently deliver within the role with minimal intervention or supervision.
  • Experience of differing support models and be able to appraise these against a set of SLAs/KPIs.
  • Good verbal and written communication skills are essential to ensure all parties associated with the service maintain a clear understanding of the status of the service and associated tasks at all times.
  • Be able to produce clear and concise written reports with detailed data and information
  • Experience of working in a multi-provider environment would be advantageous.
  • Strong attention to detail and the ability to maintain effective control over many tasks in parallel.
  • Knowledge of Cloud hosted environments and how best to represent in a CMDB.
  • Experience in producing bid responses and identifying sales opportunities an advantage.
  • ITIL Foundation level certification is highly desirable.
  • Good understanding of Service Management practices with a minimum of 3 years IT Asset/Service Configuration Management experience.
  • Experienced working in a fast-paced ITIL aligned environment and demonstrate a passion for Customer Service and Continual Improvement.
  • Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
  • BPSS or eligible for clearance.

 

 

Additional Information

Netcompany has existed in the UK since the acquisition of the very successful IT company, Hunter Macdonald in October 2017. Netcompany is one of Northern Europe’s most successful IT Companies, with offices in Denmark, Norway and Poland, Holland, UK and Vietnam. We are an entrepreneurial company and we’re looking for people who are excited by the challenge of doing things differently. Our culture builds on low bureaucracy with a strong focus on high agility and flexibility.

At Netcompany we believe that a diverse and inclusive workplace is central to our success, which is why all qualified candidates are invited to apply regardless of gender, sexual orientation, disability, age, religion and belief, ethnic background, nationality, gender identity or culture. We are committed to live out a culture where we provide equal opportunities for all

 

Arbejdssted
United Kingdom
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